Payment FAQ

How can I make my mortgage payment?

You can make your mortgage payment through various methods, including check, wire transfer or a one-time ACH.

If by check:
Pay to: Emet Mortgage
Address: 2601 Saturn St. Ste 200, Brea, CA 92821
Please reference loan number or property address in the memo.

If by wire:
Bank Name: First Horizon Bank
ABA: 084000026
Account number: 220006738214
Account name: Emet Lending Group
Please reference your loan number on the message to recipient

If by ACH: click HERE to download form

Can I set up automatic payments?

Unfortunately, automatic payments cannot be set up with Emet Mortgage since we do not retain servicing rights. We will process only the first one or two payments at most, before your loan is transferred to a new servicer. Once the transfer is complete, your new servicer will offer the option to set up automatic payments along with a variety of other payment methods for your convenience.

What is a servicing transfer letter?

A servicing transfer letter is a notice that your mortgage loan is now being handled by a different company. This means you'll send your payments to a new loan servicer, but the terms of your loan (like your interest rate and balance) will stay the same.

Why did I receive a servicing transfer letter?

You received this letter because your current loan servicer transferred the servicing rights to another company. This happens often in the mortgage industry and doesn’t affect the details of your loan. If you get this letter, read it carefully, and update your payment details.

Will my loan number change when it gets transferred to a new servicer?

Yes. You will receive a new loan number in your welcome packet from the new servicer.

Will my payment amount change due to a servicing transfer?

No, your principal, interest rate, and escrow (if applicable) will remain the same. However, you must send payments to the new servicer starting on the transfer date.

How will I be notified about a servicing transfer?

Both Emet Mortgage and your new servicer will notify you in writing at least 15 days before the transfer. These notices will include your new servicer’s contact details and payment instructions.

My loan was recently transferred to a new servicer, what if I want to make a payment now? I do not want to receive a late fee.

After your loan servicing is transferred, there is typically a 15-day grace period from the first of the month. During this time, you will not be charged any late fees.

I contacted my new servicer, but they informed me that they were unable to locate my account.

It typically takes 5-10 business days for your loan to be fully processed and added to the new servicer’s system. We recommend reaching out to them again after this timeframe to check on your account status. During this transition period, there is a 15-day grace period starting from the first of the month, during which no late fees will be applied.

Why does it take time for my loan to become fully active with the new servicer after the transfer?

The process requires time to officially close your account, verify and transfer your loan information, and set up your account in the servicer’s system.

What should I do if I accidentally send a payment to Emet Mortgage?

If this is your first time mistakenly sending a payment to Emet Mortgage or if it’s within 60 days of the transfer, we will forward your payment to the new loan servicer. Alternatively, we can return the payment to you so you can submit it directly to the new servicer, helping to avoid any potential delays. To request for a refund, email [email protected].

Will my escrow account transfer with my loan?

Yes, your escrow account (if applicable) will transfer to the new servicer. Your escrow balance will be maintained and applied as usual for taxes and insurance payments.

Who do I contact if I have questions about my loan after a transfer?

Once the transfer is complete, direct all questions to your new servicer. Their contact information will be included in your servicing transfer notice.

I haven’t received my mortgage statement. How can I obtain a copy?

You can request additional copy of your mortgage statement by emailing us at [email protected]

I received a copy of the servicing transfer letter from Emet Mortgage, however I have not received the welcome letter/mortgage statement from the new servicer?

It typically takes 5-10 business days for your loan to be fully processed and added to the new servicer’s system. We recommend reaching out to them again after this timeframe to request for this information. During this transition period, there is a 15-day grace period starting from the first of the month, during which no late fees will be applied.

I did not receive the servicing transfer letter. How can I obtain a copy?

You can request an additional copy of your servicing transfer letter by emailing us at [email protected]